Do It Your Way, Bringing Meaning to Frontline Work Now Available on Amazon
Lessons From The Frontline
Behaviors, The Driver of Performance
Five essential behaviors are important to every organization and individual. Always have a questioning attitude, act with integrity and courage, constructively engage everyone, increase your knowledge, and use a structured approach to your work.
Complexity, The Enemy of Excellence
Keep things as simple as possible. Complexity leads to mistakes. Work to remove it.
Bring Out Your Best with Purpose Driven Work
It starts with your mindset. Be alert for opportunities to grow and learn. Great leaders will enable and motivate you but there is no substitute for self-motivation. Today's expectations go far beyond technical skills. Frontline workers take actions and make decisions daily that are vital to business success. Even the newest worker will be put in situations that will require them to demonstrate thinking & leadership skills. Situational awareness, communications, connecting and working effectively with others are essential to today's frontline worker. Become a better YOU.
Leading Without Direction
Be aware of the situation around you, stay in the moment, do not wait to be told but excel because you want to contribute. Everyone has the opportunity to lead. Be ready.
Never and Never Again, Learning from Failure
Mistakes will happen. Work to never let them happen twice. Frontline workers make the overwhelming number of daily business decisions. Excellence comes from accountability for failures and a commitment to understand and act so they never happen again. You are not alone in this effort and partnering with co-workers is of great value.
Learn from the Experiences of Others
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